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It's not easy to reschedule going to the friend's house today and I need to get this fixed today. On my upload bandwidth, it would take 18-24 hrs to complete and the whole time it was uploading our home internet access is slowed down significantly. I dont want to just reupload because I made specific arrangements to go over to a friend's house for a couple hours where they have much faster upload bandwidth to do this upload. I'm happy to have a Hero work on your gallery and delete the duplicates, if you don't want to do that, just email us at the help desk ATTN: Andy.
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While we look into the issue for you, why not simply delete the gallery and upload again? While the files are uploading, you can be doing other things, so there's no 4-8 hours of clean up. Here's a sampling of the filenames and upload times when there are dups: Apparently, it isn't yet up to the task.Įdit: I have verified via a script that all 1615 files got uploaded and there are 170 extra duplicates (no two dups are the same - there are 170 unique dups - so it's not like one image caused the duplication). This single mess will probably cost me 4-8 hours to clean up and I've got to write code (beyond the means of most customers) just to figure out how many unique images really are there and which dups to get rid of.įYI, for those of you who know I usually use StarExplorer for uploads like this, I was using a new laptop at a remote location, didn't have StarExplorer installed on that laptop yet (license file complications), had simplified my upload into one gallery and falsely believed that Smugmug has made their uploader a lot more robust for big uploads. I can't believe you guys can't make a reliable uploader. When stopping the uploader and restarting with all images again, the uploader makes LOTS of duplicates.It does not recover from that and once it gets stuck, the upload throughput slows down (there are valid reasons to do three at once). When uploading lots of images, some of the images get stuck on the verifying step.When the internet connection dropped and then recovered, the uploader did not resume properly.There could be more than 170 dups and some missing images. Now I don't even trust that all 1615 images are actually there. I check the gallery and see that somehow my gallery has 1785 images in it from 1615 original images - apparently at least 170 dups.
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So, after waiting for awhile, I again close the uploader, reopen it, drop all 1615 files in again. I'm using borrowed time on someone else's internet connection for this upload at their house so I can't just walk away and go about doing other things.
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I simply can't believe you guys can't design a reliable uploader. I will probably have to write a script just to find all the dups and remove them. Now I've got a giant mess to sort out to get rid of all the duplicates. When I'm all said and done, I have 1785 images in the gallery. To summarize, I use the default Smugmug uploader on Chrome. I'm attempting to upload 1615 images to a single gallery (this will be the master gallery from which I make many smart galleries that pull images from this). The Smugmug uploader made a big mess today.
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